A conversation can take many forms depending on the user's device of choice, where they are and how quickly they need a response. Telephones and emails are still the leading business conversation tools. Live web chat requires a reply in real time so you need to staff appropriately. While many consumers prefer to use smart devices and social media based conversation Apps like WhatsApp Business, Facebook Messenger, etc. Splicecom Media Apps offer multi-media communication solutions delivered to Shared Inboxes ensuring your teams are in control; perfect for businesses of any size and industry.
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